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Terms & Conditions | Asian Grocer Online Foods Store
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Terms & Conditions

  • The content of this website is for your general information and use only and is subject to change without notice. 
  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • We are not responsible for any content on Third Party Websites that may be found on our website.
  • We reserve the right to cancel orders and provide full refunds at our discretion without incurring additional liabilities.
  • Any promotional offers including discount codes and weekly specials are valid for retail customers only. We reserve the right to reject or limit offers for large quantities or for business purposes.
  • We reserve the right to reject or reduce your order of any product for any reason, including if the requested product is not available or if there is an error in the price or the product description posted on the website.
  • All data, text, software, images, graphics, trademarks, logos, interfaces and photographs are owned by us. We do not grant use of any of this content except for viewing purposes.
  • We reserve the right to suspend or terminate the access of any user without notice for any reason.
  • We use pre-authorisation for credit/debit card payments which allows us to temporarily hold the estimated order value as a pending transaction. Once the order is picked and finalised by our team members, the final updated payment will be processed. For Paypal, we will charge the estimated order value at the time of order – if there is a change, we will refund the difference.
  • We will only deliver Products ordered through the Site to a location where we provide delivery services.
  • If you have selected to give us Authority to Leave, we will leave your order unattended at your nominated spot at the Delivery Address or such other spot which we determine is suitable for delivery at the time.
  • The risk in the products passes to you on the date and time of delivery to the Delivery Address.
  • If you have not given us Authority to Leave, we will try to contact you on the phone number provided for authority to leave. If we cannot contact you, your order will be returned, and a fee of $15 plus the charges for any perishable products in your order that we have accepted.
  • if we cannot access or locate the Delivery Address, or if we cannot access your nominated spot or determine a suitable spot to deliver your order (for unattended deliveries), your order will be returned, and a fee of $15 plus the charges for any perishable products in your order that we have accepted.
  • Items may at times be out of stock or temporarily unavailable. You have the option to allow substitutions for each item. If you have allowed substitutions, we will endeavour to replace the out of stock item with a similar item.  Substituted items will show on your final invoice which will be emailed to you when your order has been picked.  
  • If a substituted item has a lower price than the item you ordered, we will refund the difference to you. If the substituted item has a higher price than the item you ordered, we will not charge you any extra.
  • For substituted items, we will endeavour to provide you an item of similar price and weight. We cannot ensure that the substitute product caters to your specific dietary needs. Please read the labels of each Product for dietary and allergy information.
  • We reserve the right to refuse a refund or exchange request in circumstances where we have provided a substituted item.
  • If you do not want substitutions for any items, please deselect "Allow substitutions" in your cart.
  • Any issues must be reported to customer service within 24 hours of delivery.