Delivery Time
Choose Same-Day Delivery before 12:00 PM in eligible Sydney Metro areas, Next-Day Delivery for most areas in Sydney, and selected service-day delivery for Wollongong and Canberra.
You can Track the courier's location in Real-Time online!
| Order Time | Arrival Time |
| Today | Next Day (2 options):
|
* Canceling delivery after the cutoff time will incur fees. For more details, click here.
Sydney Delivery Fees
*A flat $2.50 service & packaging fee (standard $2.00 plus a temporary $0.50 increase due to higher delivery costs) will be added at checkout – see details.
| $69.00 and up | Free |
| $20 – $68.99 | $4.99 (was $10) |
| $0.01 – $19.99 | $7.99 (was $10) |
2. Same-Day Delivery
Place your order before 12:00 PM and receive it the same day between 5:00 PM – 11:00 PM (it may arrive slightly earlier).
Please complete your purchase—including payment authorisation and confirmation—before 12:00 PM to unlock same-day delivery. If a later checkout still shows Same-Day because of cache delay, the order may miss today’s dispatch.
| Order Total | Same-Day Fee |
|---|---|
| $69.00 and up | $5 |
| $20 – $68.99 | $9.99 (was $15.99) |
| $0.01 - $19.99 | $12.99 (was $15.99) |
* All delivery options also include the current $2.50 service & packaging fee described above: standard $2.00 plus the temporary $0.50 per-order increase.
Wollongong Delivery
Not delivered every day yet. Next-day delivery is available on open service days for orders placed before 10:00 PM the day prior. We’re expanding delivery days over time.
*All orders include the current $2.50 service & packaging fee at checkout: standard $2.00 plus a temporary $0.50 per-order increase. See details.
| Free shipping | $89.00 and up |
|---|---|
| Below free threshold | $10 delivery fee + $2.50 service & packaging (total $12.50) |
Cut-off: 10:00 PM the day prior (on service days). Windows: Next-day delivery on available days.
Canberra Delivery
Canberra delivery is active on selected service days. Next-day delivery is available on open service days for orders placed before 10:00 PM the day prior.
*All orders include the current $2.50 service & packaging fee at checkout: standard $2.00 plus a temporary $0.50 per-order increase. See details.
| Free shipping | $129.00 and up |
|---|---|
| Below free threshold | $10 delivery fee + $2.50 service & packaging (total $12.50) |
Cut-off: 10:00 PM the day prior (on service days). Windows: Next-day delivery on available days.
Street Address Only
We can deliver only to physical street addresses. PO Boxes, parcel lockers, concierge mailrooms, and newsagents can’t accept our chilled parcels, so please provide a residential or business street address.
Delivery Access
Couriers deliver to ground-floor reception areas or your doorstep. We’re unable to take lifts or stairs to upper levels, so please make sure someone can meet the driver on the ground floor or your instructions allow a safe drop at street level.
Failed Delivery — What We Do
- We call or text on arrival. If we can’t reach you, we follow the instructions you gave us (for example, a safe drop location if building rules allow it).
- If access is restricted or a safe drop isn’t possible, the driver brings the order back. We don’t offer redelivery on the same order.
- The order will be cancelled; the $6.50 delivery fee and the value of any fresh/perishable goods that can’t be restocked will be deducted.
- We refund the remaining balance to the original payment method and issue a $5 coupon as a goodwill gesture.
Delivery Area
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